{"id":1431,"date":"2021-07-08T12:12:44","date_gmt":"2021-07-08T12:12:44","guid":{"rendered":"https:\/\/myvoicetravel.com\/?page_id=1431"},"modified":"2021-07-08T13:28:55","modified_gmt":"2021-07-08T13:28:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/myvoicetravel.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.9.0″ _module_preset=”default” background_color=”#4864d6″][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default” text_font=”|600|on||||||” text_text_color=”#FFFFFF” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_text_color=”#FFFFFF”]<\/p>\n

FAQ<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.0″ _module_preset=”default” custom_padding=”4px||1px|||”][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

FLIGHTS<\/h3>\n

[\/et_pb_text][et_pb_accordion db_initial_state=”all_closed” open_toggle_text_color=”#4864D6″ closed_toggle_text_color=”#4864D6″ icon_color=”#4864D6″ _builder_version=”4.9.0″ _module_preset=”default” hover_enabled=”0″ border_radii=”on|10px|10px|10px|10px” closed_toggle_background_color=”#FFFFFF” sticky_enabled=”0″][et_pb_accordion_item title=”How do I change or cancel a reservation?” open=”on” _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

Submit a request from our support center and one of our friendly agents will contact you to help take care of your request within 24 hours. If you’re too close to your reservation, you should contact your airline directly to check on their cancellation policy.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why am I getting a message that says my chosen fare is no longer available?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Airlines often offer certain rates for certain seats or flights and once they’re sold, they’re gone.. Although rare, if you see this message, it means someone else got that fare before you did. Just search again and you should be able to book a different seat or flight with no issue.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is MyVoiceTravel’s refund policy?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Because MyVoiceTravel works with many airlines, refund policies vary based on the individual carrier. So you should check the refund policies of the airline you’re booking with. You can also get help from one of our friendly agents by submitting a support request.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do prices include Taxes and Fees?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Our prices include all applicable taxes and\/or fees. This doesn’t include any optional fees like seat upgrades, checked baggage, pet fees, etc. Contact your airline if you have any of these types of fees or add-ons after you’ve booked.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are baggage fees included in air tickets?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

No, they’re not. Check the “Mini-Rules” for your flight to see what your flight’s baggage allowances look like.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I search for a ticket for my child?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

You can select the number of child passengers with our handy drop-down menu when searching for your flights.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I book a flight for someone else?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Booking for others is easy on MyVoiceTravel, but you’ll want to make sure that the passenger details EXACTLY match the traveler’s ID. Spelling “Ann” as “Anne” or “Geoff” as “Jeff” will cause headaches for this person when it comes time to fly. Plus, if you need to edit the traveler information later will often incur extra ticket editing fees.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

HOTELS<\/h3>\n

[\/et_pb_text][et_pb_accordion db_initial_state=”all_closed” open_toggle_text_color=”#4864D6″ closed_toggle_text_color=”#4864D6″ icon_color=”#4864D6″ _builder_version=”4.9.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” closed_toggle_background_color=”#FFFFFF”][et_pb_accordion_item title=”How do I change or cancel a reservation?” open=”on” _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

Submit a request from our support center and one of our friendly agents will contact you to help take care of your request within 24 hours. If you’re too close to your reservation, you should contact your hotel directly to check on their cancellation policy.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Why am I getting a message that says my chosen rate is no longer available?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Hotels often offer certain rates for certain rooms and once they’re sold, they’re gone. Although rare, if you see this message, it means someone else got that rate before you did. Just search again and you should be able to book a different room or hotel with no issue.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is MyVoiceTravel’s refund policy?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Because MyVoiceTravel works with many hotels, refund policies vary based on the individual hotel. So you should check the refund policies of the hotel you’re booking with. You can also get help from one of our friendly agents by submitting a support request.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Do prices include Taxes and Fees?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]<\/p>\n

Our prices include all applicable taxes and\/or fees. This doesn’t include any optional fees like room service, mini-bar, pet fees, etc. Contact your hotel if you have any of these types of fees or add-ons after you’ve booked.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.0″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default”][et_pb_text _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

ACCOUNT<\/h3>\n

[\/et_pb_text][et_pb_accordion db_initial_state=”all_closed” open_toggle_text_color=”#4864D6″ closed_toggle_text_color=”#4864D6″ icon_color=”#4864D6″ _builder_version=”4.9.0″ _module_preset=”default” border_radii=”on|10px|10px|10px|10px” closed_toggle_background_color=”#FFFFFF”][et_pb_accordion_item title=”How do I create an account?” open=”on” _builder_version=”4.9.0″ _module_preset=”default”]<\/p>\n

Click Login<\/a> at the top of the page and then click Register<\/a> link. Enter your information and click “Submit”<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I find detailed information on my bookings?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]Go to Profile<\/a> in the menu at the top of the page. Scroll down to “Upcoming Trips” and click the plus sign (+) to open your trip information. You can click “View Details” to see more detailed information on your booking.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I change the email in my MyVoiceTravel account?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]Go to Profile<\/a> in the menu at the top of the page, and click the link that says “Change my email address” to change your email and add other profile information that will make booking travel in the future faster and easier. Once you’ve made your updates, scroll to the bottom of the page and click the blue “Update” button.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I set my home airport to autofill on future searches?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]Just go to Profile<\/a> in the menu at the top of the page, and scroll to the bottom of the page. Click “Edit my profile” and scroll to the last form field in the list. Begin typing your city and choose your airport from the list that appears. Click the blue “Update” button.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I change my password?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]Simple! Go to Profile<\/a> in the menu at the top of the page, and scroll down to the “Current Password” form field. Enter your current password and then enter your desired new password in the two form fields below. scroll to the bottom of the page and click the blue “Update” button.[\/et_pb_accordion_item][et_pb_accordion_item title=”What if I don’t remember my password?” _builder_version=”4.9.0″ _module_preset=”default” open=”off”]Click Login<\/a> at the top of the page and then click Lost your password<\/a> link. Enter your username or email address and you will receive a link to create a new password via email. [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQFLIGHTSSubmit a request from our support center and one of our friendly agents will contact you to help take care of your request within 24 hours. If you’re too close to your reservation, you should contact your airline directly to check on their cancellation policy.Airlines often offer certain rates for certain seats or flights and […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/pages\/1431"}],"collection":[{"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/comments?post=1431"}],"version-history":[{"count":8,"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/pages\/1431\/revisions"}],"predecessor-version":[{"id":1462,"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/pages\/1431\/revisions\/1462"}],"wp:attachment":[{"href":"https:\/\/myvoicetravel.com\/wp-json\/wp\/v2\/media?parent=1431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}